PRIVACY POLICY

The Jar Pickleball Club (referred to as The Jar, we, us, or our) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, store and disclose your personal information. By providing your personal information to The Jar, you consent to its use in accordance with this Policy.

For more information on the APPs, please visit the Office of the Australian Information Commissioner at www.oaic.gov.au.

‘Personal Information’ refers to any information or opinion that can identify an individual. Examples of the types of personal information we may collect include:

• Contact details such as your name, phone number, email, postal address and social media handles

• Date of birth, age, gender, pickleball rankings and competition results

• Participation details in programs, coaching, leagues or events at The Jar

• Health information (e.g. medical conditions, disabilities) if relevant to participation in our programs

• Cultural background, nationality, and languages spoken (if you choose to provide it)

• Communication records between you and The Jar

• Payment details for memberships, event entries, merchandise or court hire

• Employment or volunteer application details including references, qualifications, background checks, driver's licence and other relevant documentation

• Information gathered via digital interactions such as IP address, browser type, and website usage

• Any other personal information you voluntarily provide (e.g. through surveys, feedback forms, or competition entries)

We collect this information in a number of ways, including when you:

• Join as a member or sign up for a program or event

• Hire a court or attend The Jar as a visitor or player

• Engage with us via email, social media, website, or phone

• Purchase products, tickets or services from The Jar

• Enter competitions, complete surveys or submit feedback

• Apply for employment, volunteer roles, or provide services to us

• Access or interact with any of our websites, booking systems or digital platforms

We collect your personal information to:

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• Deliver our services to you effectively

• Manage your participation in events, leagues, coaching and other activities

• Process payments and manage memberships

• Communicate with you, including marketing and newsletters (you can unsubscribe at any time)

• Improve our programs and operations through feedback and analysis

• Ensure safety and suitability for programs or employment

• Comply with legal and regulatory obligations

Where practical, we will explain why we are collecting information and how we intend to use it at the time of collection.

Sensitive information includes details such as your health, cultural background, or criminal history. We only collect and use sensitive information with your consent, or where required by law, and only for purposes directly related to our services.

In some cases, your personal information may be shared with:

• Third parties where you have provided consent

• Service providers engaged by The Jar to assist in delivering our programs or managing our operations

• Regulatory bodies or authorities, as required by law

Where possible, we collect your personal information directly from you. If we receive your information from a third party, we will take reasonable steps to let you know.

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. Personal information that is no longer needed will be securely destroyed or de-identified, unless required to be retained by law (e.g. for a minimum of 7 years for certain records).

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or out of date. To do so, please contact us in writing. We may require verification of your identity before processing your request.

To help us provide the best service possible, please inform us if your personal details change. We will take reasonable steps to ensure your information remains accurate and current.

This Privacy Policy may be updated from time to time. The most current version will always be available on our website at www.thejarpickleball.com.au/privacy.

If you have any questions, concerns or complaints regarding this Privacy Policy or how your information is handled, please contact us at:

Email: info@thejarpickleball.com.au

Mail: The Jar Pickleball Club – Privacy Officer

29 White St, South Melbourne, 3205, VIC

We will endeavour to respond promptly to all enquiries.